Refund & Cancellation Policy

• Free — nothing is charged, so nothing is refunded. You may stop using it at any time.
• Trial, Monthly and Yearly — time-bound plans. Access starts as soon as payment is confirmed and the fee is non-refundable once the period has started, except under the referral reward described in section 4.
• Lifetime — a one-time payment that is non-refundable once access has been granted.

The Platform delivers digital content instantly. From the moment your plan is activated you can open every activity, method and Spellbook section and download the resources included in your plan. Because the content is consumed immediately and cannot be returned, we do not offer pro-rated or partial refunds for unused time, change of mind, or not using the Platform during your plan period.

Plans do not renew automatically unless clearly stated at checkout, so there is nothing to cancel to avoid a future charge. Your access simply continues until the end of the period you paid for and then returns to the Free plan. Your profile, posts, connections and messages are kept.

If a plan with automatic renewal is introduced in future, you will be able to turn renewal off from My Space at any time before the renewal date, and this policy will be updated to say so.

The only case in which a paid plan fee is refunded is the referral reward:

• You hold an active Yearly plan.
• Five (5) new members join through your referral and each purchases a Yearly plan ("qualifying referrals"). Referrals who are refunded, charged back or found to be duplicate or fraudulent accounts do not count.
• Once the fifth qualifying referral is confirmed, you become eligible for a refund of the Yearly plan fee you paid. Your Yearly access continues unchanged.
• The refund is verified and processed manually by the administrator to the original payment method through Razorpay, normally within 10 working days of confirmation. Depending on your bank, it may take a further 5–7 working days to appear.

The referral programme may be paused, changed or withdrawn at any time; eligibility already earned will be honoured.

If you are charged more than once for the same plan, or a payment is deducted but your plan is not activated within 24 hours, contact us with the Razorpay payment reference. We will verify the transaction and either activate your plan or refund the duplicate or failed charge in full to the original payment method.

If we terminate your account for a breach of our Terms & Conditions (for example, account sharing or redistributing the library), no refund is due for the remaining plan period.

Write to us using the contact details below with your account email, the plan purchased, the payment date and the Razorpay payment reference. We acknowledge every request within 7 working days.

Nothing in this policy limits any rights you have under applicable consumer-protection law that cannot be excluded by agreement.

Questions about this policy can be sent to The Exceptional Classroom at theexceptionalclassroombygk@gmail.com. We aim to respond within 7 working days.